Emotionally Invest In Your People

Engagement word circled in a dictionary definition to illustrate meaning of the word in business attracting customers with involvement and participation

Have you ever worked with someone who was “retired but on active duty?”

How about the person who’s “quit but still at their desk.”

I remember one co-worker basically stating he was “counting the days until retirement. Until then, I’m here to collect my paycheck.” He would take extra long lunch breaks, never finish projects, or help out because he knew the bare minimum he could get done without being fired.

Talk about a downer. Who would ever want to work with someone like that? Continue reading

Simplify Your Mission Statement

Zappos insideI was watching the Today show and there was a short piece on Zappos (one of my favorite companies). I love Zappos’ culture and their commitment to their employees which is intimately tied to their devotion to provide excellent customer service.

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