A Simple Thank You Goes A Long Way


This past weekend was the Pro Football Hall of Fame weekend. This was also the same weekend for the World Golf Championship – Bridgestone Invitational. All within a 15 mile radius of where I live. According to some economists these two events bring well over a million people to the area and an estimated $40 million in new revenue. This creates hundreds of jobs and is a huge boost to the economy.

You know what else it brings?


There are few things in this world that can aggravate me like congestion on the roadways.

As a local, I usually avoid going through Belden Village and The Strip during this weekend (and anytime after Thanksgiving). But this weekend couldn’t be helped, we had previous arrangements for dinner.

We’re driving at a snail’s pace, when I notice a truck (with a Steeler’s flag nonetheless) trying to get into my turning lane. Never mind that I waited patiently for my turn to get in the correct lane, this jagoff wants to cheat the process and butt in at the last second.

At first, I thought – no way, bozo. But then I thought, this guy is an out of towner – probably doesn’t know his way around. So I let him in my lane only to find that his tags are Ohio license plates. Ugh, a local Steelers fan. And *then* to top it all off, he doesn’t give me the thank you wave.

You know what I’m talking about.

If someone lets you into their lane, a common courtesy is to give the car behind you a thank you wave or gesture. It’s courtesy 101, unless you’re a Steelers fan apparently.

This turncoat clown gives me nothing. Not even the hint of an acknowledgement. You’re in my lane in front of me as a result of my benevolence. And you can’t give me the requisite hand wave?

I craved recognition. And I didn’t realize how much until I didn’t get it.

It’s the same way with your employees. How often do you thank your employees for the good things they’re already doing? Consider for a moment, have you taken for granted what your employees do on a daily basis?

It doesn’t have to be some big public display of gratitude either! A simple and quiet thank you goes a long way towards engaging your employees. If you want to increase engagement and reduce turnover, recognize employees for their work.

A simple and quiet thank you goes a long way towards engaging your employees. Click To Tweet

“Appreciate everything your associates do. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune.” ~ Sam Walton


*This post has been adapted from my new book: Zebras & Ostriches: 5 Simple Rules to Engage and Retain Your Best People.




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