My brother-in-law (BIL) and I took our boys to see a movie this past weekend. It was a bit of a conundrum because between the 4 boys ranging in ages of 11 through 8 – there weren’t many choices. My BIL suggested Jurassic World. Three out of the four boys did NOT want to see this. I knew my older son, Benjamin, would have nightmares for weeks. But BIL was already in line to get the tickets. I thought, well – let’s see how this goes.
As we’re getting ready to purchase the tickets, the sign goes up for Jurassic World. “SOLD OUT.” I’ve never seen three boys so happy to not get into a movie.
We were out of options and time, so we settled on Ant-Man starring Paul Rudd. We raced into the theater – found the few leftover seats in the front half. And waited.
From the moment the movie started until the end all 4 boys, my BIL, and I were enthralled. We were laughing out loud, engrossed in the storyline, and in suspense to see how it was going to end. We thoroughly enjoyed this movie more than any of us thought we would.
It was a good movie, don’t get me wrong – but I think part of the delight was because it was so unexpected. We had no clue what this movie was about. We had zero expectations. And we all had an open mind because we just missed out (gratefully, I might add!) on the other movie we were planning to see.
Even a week later, the boys are still talking about the Ant-Man. Having the unexpected happen can leave a lasting memory (both good and bad).
So let me ask you, when was the last time you were pleasantly surprised? Think of the how and why this was a nice and unexpected delight for you.
Can you capture this type of moment for those you serve?What can you do that goes above and beyond what your clients expect? Click To Tweet
Is there a way you can pleasantly surprise someone else today?